Frequently asked questions
Frequently asked questions
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Who are we exactly?
Who are we exactly?
We are a computer repair company looking to help customers that have previously been frustrated by political and policy driven issues when getting getting a computer repaired by bigger companies.
Do we repair more than just computers?
Do we repair more than just computers?
Yes, We repair consoles, phones, and other devices that can possibly be important to your daily life.
Why do we not have a storefront?
Why do we not have a storefront?
Like most small companies, we have to start somewhere. To be able to prioritize our profits, we conduct repairs for customers and the more support we get within repairs, we can eventually move into a storefront and build with our customers.
Why do we aim to help the customer with repairs?
Why do we aim to help the customer with repairs?
We have a passion to make sure the customer is happy. Most have been let down by other repair companies, and they want a more timely, or direct repair. We work to provide that.
What is a consultation?
What is a consultation?
Like a mechanic working on a car has a price for their work in checking over the car, we do the same with consultations. If we are having a one on one situation and it is a longer than an average interaction, we charge over 30 minutes, this is because trying to identify a problem, if we are working with the customer to provide an answer to the problem, and the customer wishes to fix themselves. It is just like a mechanic, we can give a diagnosis, but our techs have spent lots of time and money to make sure they are well qualified to give you a more professional answer to what may be happening with computer. Also to maintain a speedy diagnosis and repair for you the customer so you can have computer back within the same day.
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